Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!
Return Eligibility Requirements
ALMOST all items are eligible for a return, please see below for exceptions & rules:
- Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
- Original tags (if applicable) must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
- Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
How To Make A Return
- Return For An Exchange:
- We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
- Return For A Refund:
- Must be postmarked within 15 days of the delivery date.
- Return shipping costs are the customer’s responsibility.
- Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.
- To Send A Return:
- Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
- Submit a return request (through our Customer Service Portal) and we will e-mail a return shipping label to you (see below for Customer Service Portal Instructions, U.S. customers only)!
- When Mailing A Return:
- Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
- Please provide either the original receipt or include a piece of paper with your name and order number in the package.
- Send returns to the following address:
P. O. Box 1227
Millington, TN 38053
- Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
- Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).